Shipping policy

Last updated: July 14, 2025

Por Fin Collective Limited operates this website and online store, including all associated content, products, services, and features, to provide you, our customer, with a seamless shopping experience (the “Services”). This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products ordered through the Services. If there is a conflict between our Terms of Service and this Shipping Policy, this Shipping Policy governs with respect to all matters concerning the shipment and delivery of products.

Please read this Shipping Policy carefully. By placing an order through the Services, you acknowledge that you have read, understood, and agree to the terms of this Shipping Policy.

Order Processing and Fulfilment

Orders are typically processed within 1–3 business days (excluding weekends and UK public holidays). Processing times may be extended during peak periods, product launches, or promotions. You will receive a confirmation email once your order has been dispatched.

We reserve the right to refuse or cancel orders in accordance with our Terms of Service.

Shipping Destinations

We are a UK-based brand and proudly ship both domestically and internationally. We currently offer shipping to the United Kingdom and most countries worldwide.

Shipping Methods and Delivery Estimates

All delivery timeframes are estimates and begin from the date of dispatch, not the date of order. Delivery times may vary depending on destination, carrier delays, or customs clearance processes outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location, selected shipping method, and the weight or size of your order. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Customs, Duties, and Taxes

For international orders, please be aware that your order may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping fees. We recommend checking with your local customs office for further information on import charges.

Tracking Your Order

All shipments include tracking, and tracking details will be provided to you via email upon dispatch. Please allow up to 48 hours for tracking information to update after dispatch.

Shipping Delays and Lost Parcels

While we make every effort to ensure timely delivery, we are not liable for delays caused by events beyond our reasonable control, including customs delays, carrier disruptions, or force majeure events.

If you believe your order has been lost or significantly delayed, please contact us at hello@porfin.co.uk and we will assist you in liaising with the carrier.

Contact

If you have any questions regarding shipping, delivery, or your order, please contact us at:

Email: hello@porfin.co.uk

We reserve the right to update or modify this Shipping Policy at any time, and any changes will be effective upon posting on our website with an updated “Last updated” date.